dotNoble Refund Policy

Effective date: Oct 1, 2026

This Refund Policy applies to all services provided by dotNoble (Pty) Ltd (registration number 2026/610008/07) (“dotNoble”, “we”, “us” or “our”), including hosting ordered through Noble Choices Consult (Pty) Ltd (registration number 2026/486446/07), for which dotNoble provides all hosting services. It forms part of the dotNoble Terms of Service.

1. 30-day money-back guarantee (shared hosting packages only)

dotNoble offers a 30-day money-back guarantee on the following shared hosting packages:

•       Peasant’s Plot

•       Noble House

•       Baron’s Estate

•       Royal Dynasty

1.1 Domain deduction for packages with a free domain Where a package includes a free domain and a refund is requested, the standard domain registration fee will be deducted from the refund amount. Domain registrations are non-refundable, even when provided free as part of a hosting package.

2. Refund eligibility and Terms of Service compliance

Refunds are only available if the customer has fully complied with the dotNoble Terms of Service.

If a customer’s account is suspended or terminated due to any violation of our Terms of Service – including but not limited to prohibited activities, abuse, spam, misuse of resources, illegal content or policy breaches – the customer will not be eligible for a refund, even if the request falls within the 30-day period.

dotNoble reserves the right to determine, at its sole discretion, whether a violation has occurred.

3. Website migrations

dotNoble provides professional website migration services. Because migrations require paid professional labour, customers must fully test their hosting account before requesting a migration, and confirm that they are satisfied with:

•       Server performance and speed

•       cPanel usability and features

•       Compatibility with their requirements

Once a migration has been completed and work has been performed on the account, dotNoble has already incurred the cost of the service. For this reason, no refunds will be issued after a migration has been performed, even if the request falls within the 30-day money-back period.

4. Non-refundable services

The following services are non-refundable under any circumstances.

4.1 Domain registrations All domain registrations are strictly non-refundable, whether purchased separately or included with a hosting package.

4.2 Domains included with hosting packages Domains received free or bundled with a hosting package are also non-refundable. If the hosting package itself qualifies for a refund, the domain registration fee will always be deducted.

4.3 VPS, cloud hosting and dedicated servers No refunds are offered for VPS, cloud hosting, dedicated servers, VPS upgrades, VPS add-ons, VPS licences, operating system licences, control panel licences, additional IP addresses, backup services, management services, storage upgrades, storage add-ons, or any other VPS-, cloud- or server-related products or services. All VPS, cloud hosting and dedicated server purchases are final. Customers are encouraged to review the service specifications fully before placing an order.

4.4 Website design and development services All payments are final due to the time, labour and resources involved.

4.5 Overpayments and added account funds Any funds added to your account via EFT beyond the required payment amount are non-refundable. These funds may be used as a credit balance towards future hosting invoices, domain registrations or other dotNoble services, but cannot be refunded under any circumstances.

4.6 Subscription billing and recurring payments All hosting services provided by dotNoble are subscription-based services billed on a recurring basis unless cancelled by the customer. Customers who subscribe using PayFast or any recurring payment method authorise automatic recurring charges according to their selected billing cycle.

It is the customer’s responsibility to submit a cancellation request through the client area before the next invoice is generated if they no longer wish to continue the service. Not using the hosting service, domain or server does not automatically cancel the subscription or recurring billing agreement. dotNoble cannot determine whether a customer no longer wishes to use a service unless an official cancellation request has been submitted.

No refunds will be issued for recurring payments or automatic charges processed because the customer failed to submit a cancellation request before invoice generation or payment collection. Customers are solely responsible for cancelling any recurring subscription or billing agreement linked to PayFast or any other payment provider.

4.7 Service provisioning Services that are provisioned, deployed, configured, activated, licensed or otherwise delivered by dotNoble are considered consumed on provisioning. Once provisioning has started, no refund is available for the service, regardless of whether the customer later uses it.

4.8 Chargebacks and payment disputes Initiating a chargeback, payment reversal, payment dispute or unauthorised transaction claim for a valid service provided by dotNoble is a material breach of the dotNoble Terms of Service. dotNoble reserves the right to immediately suspend or terminate all associated services while the dispute is investigated.

Any chargeback fees, administrative costs, legal costs, collection fees or other expenses incurred by dotNoble as a result of a payment dispute may be charged to the customer. Customers agree to first try to resolve billing disputes directly with dotNoble before initiating a chargeback or payment reversal.

5. Refund processing

Refunds will be paid using the original payment method where possible. If the original payment method cannot be used, valid banking details will be required to process the refund. Refunds typically reflect within 5–7 business days after approval and processing.